FAQs
FAQs
What is your shipping policy?
We offer free shipping on all orders over $99 and we offer standard and expedited shipping options.
Please refer to our shipping policy page.
How long does shipping usually take?
Shipping times vary depending on your location. Typically, we process orders within 1-2 business days and orders are delivered within 3-8 business days. Please allow for additional time during peak seasons.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal, Apple Pay, and Google Pay.
What is your return/exchange policy?
We have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange the item within 30 days of receiving it. Please reach out to us at info@wagstotrails.com before sending any orders back to us. We will provide you with a return policy number so we can easily track your return. Please ensure that the item is unused and in its original packaging.
Yes, we frequently run promotions and discounts on our website. Follow us on social media or subscribe to our newsletter to stay updated on the latest deals and offers.
Do you offer international shipping?
Currently, we only offer shipping within the US including Hawaii, Alaska, Puerto Rico. We plan to expand our shipping services globally in the future.
Absolutely! We take your privacy and security seriously. All personal and payment information is encrypted and protected through industry-standard security measures. Please refer to our Privacy Policy page for more information.
Do you have a customer loyalty program?
Yes, we do! We have a customer loyalty program where you can earn points for every purchase. These points can be redeemed for future discounts or exclusive rewards.
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
What if the item I want is out of stock?
If an item is temporarily out of stock, you can join the waitlist or sign up for email notifications to be informed when it becomes available again.
Can I cancel my order once it is placed?
We normally process orders within 1-2 business days. Yes, as long as you have not received any email of your order being processed. You can cancel your order by sending us a quick message in our contact us page or by sending us an email at info@wagstotrails.com.
