Return Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase from our website. If you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible.
30-Day Return Window:
We offer a 30-day return window from the date of delivery for most products. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. It must also have any tags, labels, or protective seals intact. Some products may have specific requirements for return eligibility, and they will be clearly stated on the product page.
Free Returns on Damaged Products:
If your product arrives damaged, please contact our customer service within 48 hours of receiving the item. We will provide instructions on how to return the damaged product free of charge. Proof of damage, such as photographs, may be required.
Process for Returns:
To initiate a return, please follow these steps:
- Contact our customer service team within the 30-day return window to request a return authorization.
- Pack the item securely in the original packaging, ensuring that all accessories, tags, and manuals are included.
- Ship the item back to us using a trackable shipping method. You will be responsible for paying the return shipping costs unless the product arrived damaged.
Refunds:
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
Please note that original shipping charges are non-refundable unless the product arrived damaged or there was an error on our part.
Exchanges:
If you wish to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to availability. In the case of size or color exchanges, any price difference will be charged or refunded accordingly.
Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:
- Perishable goods (such as food or flowers)
- Personal care items
- Gift cards
- Downloadable software
- Customized or personalized products
Contact Us:
If you have any questions or concerns about our return policy, please contact our customer service team at info@wagstotrails.com. We are here to assist you and ensure your satisfaction.
